Privacy Policy

About This Policy

XPO Logistics Express and its subsidiaries, divisions, and affiliates (“XPO,” “Company,” “we,” “us,” or “our”) adopt this Privacy Policy (“Policy”) to explain what information we collect about you, how we use it, who we share it with, and your choices regarding our use of such information. This Policy applies to information collected via our website, mobile applications, online or wireless offerings, offline channels, and other interactions.

Personal Information We Collect

You may visit the System without providing Personal Information. However, we may collect information when you:

  • Submit a request or initiate a contractual relationship.
  • Interact offline, via events, phone, or in-person interactions.
  • Use automated technologies, cookies, and tracking tools.

Categories of Personal Information

  • Identifiers (name, address, email, account numbers, IP address)
  • Commercial information (products purchased, consumption history)
  • Internet or network activity (browsing, search history, app interactions)
  • Geolocation data
  • Biometric, audio, visual, thermal, olfactory information
  • Professional or employment information
  • Sensitive information (financial, health, or personal profiles)
  • Other information collected automatically or via cookies

Purposes for Collecting Personal Information

  • Provide products or services requested by you
  • Process payments and maintain accounts
  • Engage third-party service providers for logistics, marketing, analytics
  • Communicate via email, LiveChat, WhatsApp, social media, SMS, push notifications
  • Ensure data accuracy, improve customer experience, and personalize communications
  • Compliance with legal obligations and protect rights or property
  • Support recruitment, employment, and workforce management

Sources of Personal Information

  • Directly from you
  • Related entities and affiliates
  • Social media and third-party services
  • Service providers and contractors
  • News outlets, surveys, and research sources
  • Automatically collected data via cookies and tracking tools

Disclosures of Personal Information

We may share information with:

  • Service providers, contractors, and third parties for logistics, payments, analytics, marketing, software, cloud, and technical services
  • Government agencies for compliance
  • Successors in mergers, acquisitions, or business transfers
  • Business partners and affiliates for collaboration or marketing

Cookies, Tracking, and Communications

We use cookies, web beacons, and tracking technologies to analyze usage, optimize the System, and provide personalized advertising. Google Analytics is also used for insights on traffic and user interactions. You may configure your browser to reject cookies, but some System features may not function correctly.

Consumer Rights

Users have rights regarding their personal information, including:

  • Right to know what personal information is collected and shared
  • Right to request deletion or correction of personal information
  • Right to opt-out of sale or sharing of personal information
  • Right to non-discrimination for exercising privacy rights

To exercise your rights, contact us via email at info@courierssend.delivery or via LiveChat and WhatsApp on our website.

Security and Retention

We take commercially reasonable measures to protect your information. Personal Information is retained as long as necessary to fulfill the purposes described, comply with legal obligations, or resolve disputes.

Third-Party Links and Social Media

Our System may include links or embedded content from third parties. We are not responsible for third-party privacy practices. Please review their policies before interacting.

Children

Our System is not intended for children under 13. If you learn a child under 13 is using the System, please inform us immediately.

Applicable Law

This Policy is governed by the laws of your local state or jurisdiction. Disputes are subject to the appropriate courts in that area.

Contact Us

Email: info@courierssend.delivery

Available via LiveChat and WhatsApp for questions or privacy inquiries.

Effective Date: June 26, 2023

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